Not all orders can be canceled We cannot guarantee that your order can be canceled before it ships. Lost shipments must be reported within 15 days of the purchase date.
If an order shipped is deemed by the shipping company to have been refused or undeliverable, the return shipping charge, based on the shipping cost we had to pay to ship the package back to our fulfillment center will be charged to the Customer.
Customers are responsible for determining if the product(s) ordered suits their needs.
Unfortunately, some items such as higher price-point electronics, appliances, heavy-weight items, etc. - may not be returned - since in some cases the manufacturer is unable to accept these products as returns.
It is the Customer's responsibility to research all products, prior to making a purchase - in the case of Buyer's Remorse, some items may not be accepted as a return.
Returns must be requested within 15 days of purchase, have all original packaging and parts. Claims of defective or ‘not as described’ must be submitted within 14 days after the delivery date and as part of the original return request. Claims of damage must be requested within 24 hours of delivery. Reported defects will be tested and verified by our Returns department.
All Returns must be pre-approved and be issued an RMA (Return Merchandise Authorization) number. The Customer must return the item that was authorized and originally purchased from us in the original retail packaging. Serialized items are recorded internally upon shipment, and will be verified upon receipt of the return. Unauthorized returns will be considered abandoned and will not be refunded.
There is a Restocking fee of $5.00 or 20%* per item, whichever is greater, on all returned items. The restocking fee also applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company. Substantiated claims of defect, damage, or 'not as described' are eligible to receive a waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item.
Some select items that have become damaged through use or misuse, are now missing parts, not in the original condition, or have obvious signs of use, a Restocking Fee from 50% - 80% of the purchase price. This includes motherboards and computer components that have had bent or damaged pins/contacts. The manufacturers of these items assure they are properly aligned prior to packaging the items. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned. The UPC bar code and/or rebate sticker must be intact on the box.
Returned materials must be received within 15 days of the issuance of the RMA. The RMA will expire, and will not be reissued, extended, or renewed.
We do not provide return shipping. Customers are responsible for ensuring the shipment arrives at the authorized return location. All returned products must be shipped in the same or a comparable shipping container in which the item was originally received to guarantee the return is received in sellable condition. If the product is smashed and/or not resalable due to the type of shipping method selected, we will not be held liable or responsible for refunding the Customer for the return.
Some items are not returnable to us. Items with manufacturer warranties, software that has been opened and/or activated, items in which opening the package results in damage to security seals or the packaging itself, and electronic devices of any kind including, but not limited to computers and related components, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, skins, cables, Pelican cases, and any kind of POS Equipment (scanners, card readers, cash registers, register displays, cash drawers, etc.).
In the case of these and other items, the buyer must utilize the manufacturer's warranty to resolve any issues. Many items, if opened, are not returnable. These items may include electronics, appliances, software, consumables such as ink, paper, films, tape, batteries, labels, blank media, bulbs, and similar items. All prices and product availability are subject to change without notice. We don't offer price protection and do not offer price matching to other sellers or companies before or after the sale.
Shipping is non-refundable. Items returned that shipped with free shipping will have shipping charges deducted from the refund.